Introduction

Welcome to Dovlux. This website is operated by Dovlux, and throughout these Terms, “we,” “us,” and “our” refer to our store. Access to this site, along with everything on it, is offered to you on the condition that you accept the terms laid out below.

By browsing dovlux.com or purchasing pet bowls or collars from us, you agree to these Terms of Service and any related policies referenced here. They apply to anyone who visits, shops, or otherwise uses our site.

Please read through this page carefully. If anything here doesn’t work for you, we’d ask that you not use our website or services.

Section 1 — Using Our Site

By using this site, you’re confirming you’ve reached the age of majority in your state, or that a parent or guardian has given permission if you’re a minor. You agree to use our site and products only for lawful purposes and to follow applicable laws, including copyright law, while interacting with our Service. Violating these Terms may result in your access being restricted or terminated.

Section 2 — General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time. General content submitted through our site may travel across networks without encryption, but payment details are encrypted during processing through our payment providers. Copying, reselling, or otherwise exploiting any part of our Service without written permission from us isn’t permitted.

Section 3 — Accuracy of Information

We can’t guarantee that everything on this site is complete, current, or error-free at all times. Content is provided for general informational purposes and shouldn’t be relied on as the sole basis for a decision — checking other or more current sources is always a good idea when it matters.

Section 4 — Pricing and Service Changes

Prices for our pet bowls and collars may change without advance notice, and we reserve the right to modify, pause, or discontinue any part of our Service at any time. All transactions and pricing on this site are conducted in US dollars.

Section 5 — Our Products

Some items may be available only through our website. We work to represent colors and product details accurately, though minor variations can happen. We also reserve the right to limit availability of any product to specific individuals, regions, or jurisdictions at our discretion.

Section 6 — Shipping

We ship to addresses across the United States, with free shipping on every order. Our daily cut-off time is 5:00 PM Central. Orders are typically processed within 1 to 2 business days and spend 4 to 6 business days in transit, bringing total estimated delivery to around 5 to 8 business days. We partner with FedEx, UPS, and USPS, and every order ships with tracking.

Section 7 — Billing and Payment

We reserve the right to decline any order placed through this site. You’re responsible for providing accurate, up-to-date information at checkout. Payments are processed securely and accepted via Visa, Mastercard, American Express, Discover, JCB, and Diners Club, billed in US dollars with no hidden fees.

Section 8 — Returns, Exchanges, and Cancellations

Returns and exchanges are accepted on both defective and non-defective items within 30 days of delivery. There’s no restocking fee, though return shipping costs are the customer’s responsibility. Once a return is received and approved, refunds are processed within 7 business days. Orders can be cancelled within 24 hours of purchase.

Section 9 — Personal Information

Any personal information shared with us through this site is handled in line with our Privacy Policy.

Section 10 — Errors and Corrections

Our site may occasionally contain typographical errors or outdated details related to products, pricing, or availability. We reserve the right to correct such issues, update information, or cancel affected orders without advance notice.

Section 11 — Prohibited Uses

You agree not to use our site for unlawful purposes, to violate applicable laws or regulations, to infringe on intellectual property rights, to submit false information, or to transmit viruses or other malicious code, along with other prohibited activities described throughout these Terms.

Section 12 — Governing Law

These Terms are governed by the laws of the State of Illinois, United States.

Section 13 — Updates to These Terms

We may revise these Terms periodically, and the most current version will always be available on this page.

Section 14 — Business Information

  • Business Name: Dovlux
  • Business Email: support@dovlux.com
  • Business Phone: +1 (312) 513-4719
  • Business Address: 50 E Jackson Blvd, Chicago, IL 60604, United States
  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time). Closed Saturday and Sunday.
  • Response Time: Within 24 hours