Last updated: September 21, 2026
Shopping for your pet should feel easy, and part of that is knowing your personal details are handled responsibly. Dovlux has put this page together to explain what we collect when you visit dovlux.com, why we need it, and how it’s used once it’s with us.
Placing an order or browsing our store means you accept the practices outlined here.
Information We Gather
Details You Give Us
Setting up an account or completing checkout requires a few basics: your name, email address, phone number, and the addresses we’ll bill and ship to. Without these, we can’t get a bowl or collar moving toward your door.
Payment Information
Card payments run through our payment processors, who accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Full card numbers are never kept on Dovlux servers — that data stays with the processors and their secure systems.
Site and Device Data
Visiting our store generates some automatic information, including your IP address, the browser and device you’re using, and which pages you spend time on. This is standard across nearly every online shop.
Why We Need It
Fulfilling Orders
Your information lets us take payment, hand off the package to FedEx, UPS, or USPS, and send you order confirmations along with tracking once your items ship.
Helping You Out
Whether a collar arrived in the wrong size or you simply have a question about a product, we use your contact details to reply and follow up.
Fraud Prevention
Orders are reviewed for unusual patterns. Catching problems early protects our customers and keeps the store running the way it should.
Improving What We Offer
Looking at broad shopping trends tells us which pet bowls and collars people are drawn to, which helps shape future stock and the way our site works.
Sharing With Others
Dovlux does not sell customer information. A handful of service providers do receive what they need in order to do their part:
Store Technology — Our website, checkout, and order management run on third-party ecommerce infrastructure.
Payment Processors — These partners receive the transaction details required to authorize and settle your payment.
Delivery Carriers — FedEx, UPS, and USPS are given your name, shipping address, and phone number so your package reaches you.
Legal Obligations — Information may be shared when the law requires it, or while investigating activity that appears to violate our store policies.
About Cookies
Cookies keep your cart intact while you shop, remember preferences when you come back, and give us a general picture of how visitors move through the site. Browser settings let you block or delete them, though some parts of the store may stop working smoothly if you do.
Keeping Data Secure
SSL encryption protects information moving between your browser and our store, including at checkout. Alongside it, we apply reasonable safeguards intended to limit unauthorized access, though no method of transmitting data online can be considered completely secure.
What You Can Request
Depending on the state or country you live in, you may have the right to:
- Ask for a copy of the personal information we hold about you
- Have inaccurate or outdated details corrected
- Request deletion of your personal data
- Unsubscribe from marketing emails at any point
Send us a message using the details below and we’ll take it from there.
Changes to This Page
This policy may be adjusted as our operations or legal obligations change. Revisions apply once published on this page, and meaningful updates will be reflected in the date at the top.
Get in Touch
Questions about your information or anything written here are welcome.
- Business Name: Dovlux
- Business Email: support@dovlux.com
- Business Phone: +1 (312) 513-4719
- Business Address: 50 E Jackson Blvd, Chicago, IL 60604, United States
- Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time). Closed Saturday and Sunday.
- Response Time: Within 24 hours