Getting your pet’s new bowl or collar to you smoothly matters just as much as the product itself. Here’s how shipping works at Dovlux.
Where We Ship & What It Costs
We currently ship to addresses across the United States. Every order comes with free shipping, and the price you see at checkout in US dollars is the price you pay — nothing added on later.
How Long It Takes
Daily Cut-Off — Orders placed before 5:00 PM Central time begin processing the same day. Anything placed after that cut-off, or on a weekend, moves into processing the next business day.
Processing Time — 1 to 2 business days to prepare and pack your order.
Transit Time — 4 to 6 business days once it’s handed off to the carrier.
Total Delivery Estimate — Most orders arrive within 5 to 8 business days of being placed, combining both processing and transit.
Carriers & Tracking Your Order
We ship through FedEx, UPS, and USPS, choosing whichever carrier fits your location best. Once your package leaves our facility, you’ll get an email with tracking information so you can follow its progress.
Taxes & Duties
Because we only ship within the US, there are no customs charges or import duties to account for. The total shown at checkout is final.
Changing or Cancelling an Order
If you need to cancel or make a change, reach out within 24 hours of placing your order and we’ll do what we can before it ships. Once an order has left our facility, we’re unable to stop or redirect delivery.
If Your Order Is Delayed
Carriers occasionally run behind schedule. If your bowl or collar hasn’t arrived within the estimated window, contact our support team and we’ll look into it with the carrier on your behalf.
Contact
- Business Name: Dovlux
- Business Email: support@dovlux.com
- Business Phone: +1 (312) 513-4719
- Business Address: 50 E Jackson Blvd, Chicago, IL 60604, United States
- Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time). Closed Saturday and Sunday.
- Response Time: Within 24 hours