What are your pet bowls and collars made from?
We use durable, pet-safe materials — sturdy construction, quality hardware where applicable, and finishes built to handle daily use, spills, and regular washing.
Are these products suitable for everyday use?
Yes. Our bowls and collars are designed for daily use with your pet, built to be practical and durable enough to handle a regular routine.
How long does delivery take?
Most orders arrive within 5 to 8 business days, accounting for both processing and shipping time.
Can I return or exchange my order?
Yes — we offer a 30-day return and exchange window, provided the item is unused and in its original condition.
How can I track my order?
Once your order ships, we’ll email you a tracking number so you can follow it right to your door.
How do I get in touch with support?
You can reach us anytime by email at support@dovlux.com, and we typically respond within 24 hours.
What if my order arrives damaged or incorrect?
Let us know right away with a few photos of the issue and your order number, and we’ll work with you to sort it out — whether that’s a replacement or a refund.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club, all processed securely at checkout.
Do you offer Cash on Delivery?
We don’t currently offer COD. All orders are paid securely through our online checkout at the time of purchase.
Business Information
- Business Name: Dovlux
- Business Email: support@dovlux.com
- Business Phone: +1 (312) 513-4719
- Business Address: 50 E Jackson Blvd, Chicago, IL 60604, United States
- Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time). Closed Saturday and Sunday.
- Response Time: Within 24 hours