Every pet is different, and sometimes a bowl or collar just doesn’t work out the way you pictured. Dovlux keeps returns straightforward so you’re never stuck with something that isn’t the right fit.

How Long You Have

Returns can be started within 30 days of the day your order is delivered. That applies whether the item showed up damaged or you simply changed your mind. Requests made after the 30-day mark are outside what we’re able to process for a refund or exchange.

What Makes an Item Eligible

Before sending anything back, please check that the product is:

  • In new, unused condition, exactly as it reached you
  • Complete with its original packaging, tags, and any included accessories
  • Supported by your order confirmation or receipt

Items showing signs of use, wear, or pet contact can’t be accepted, since we’re unable to resell them.

Who Pays for Return Shipping

Customers arrange and pay for return shipping, including purchasing the label. The original shipping cost of your order is not refundable.

Restocking Fees

There aren’t any. Dovlux doesn’t deduct a restocking charge from returns — you receive the full amount paid for the product, with return shipping being your only out-of-pocket cost.

Steps to Send Something Back

1. Contact us first. Email support@dovlux.com with your order number and a brief explanation of why the item is coming back.

2. Wait for our reply. You’ll hear from us within 24 hours with return instructions.

3. Ship the item. Pack everything securely and send it to 50 E Jackson Blvd, Chicago, IL 60604, United States.

Returns sent without contacting us first may be delayed while we sort out where they came from.

When You’ll See Your Refund

Returned items are inspected once they arrive, and we’ll let you know the outcome by email. Approved refunds are issued to the original payment method used at checkout and are generally processed within 7 business days of approval. Depending on your bank or card issuer, it may take additional days for the credit to appear on your statement. Refunds are issued in US dollars.

Exchanges

Prefer a different size or style instead of your money back? Exchanges are available. Return the original item using the steps above, then place a fresh order for the bowl or collar you’d rather have. If you’d like help choosing, email us and we’ll point you in the right direction.

Damaged or Incorrect Orders

If your package arrives damaged or contains the wrong product, send us photos along with your order number within the return window. We’ll review it and work out the best resolution with you.

Contact

  • Business Name: Dovlux
  • Business Email: support@dovlux.com
  • Business Phone: +1 (312) 513-4719
  • Business Address: 50 E Jackson Blvd, Chicago, IL 60604, United States
  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time). Closed Saturday and Sunday.
  • Response Time: Within 24 hours